Terms of Service

When you create a WristBook account, you agree to these terms. If you’re signing up on behalf of a business, you confirm that you have the authority to bind that business.

“WristBook,” “we,” “us” refers to the operator of wristbook.io and get.wristbook.io. “You” refers to the account holder and any team members invited into your dealership.

The current version of these terms always lives at get.wristbook.io/terms.

WristBook is the operating platform for luxury watch and (with the optional jewelry add-on) jewelry dealers. We help you log inventory, match it against buyer wishlists, close deals, and keep the books.

What we are not: a marketplace, an escrow service, a transaction processor between you and your customers, an authentication or appraisal service, or a source of pricing/market data. Stripe handles your subscription to us; anything you sell to your own customers happens outside WristBook.

You need to be at least 18 years old and operating a legitimate business. We may ask for verification if anything looks off.

You’re responsible for everything that happens under your account — including anything your invited team members do. Keep your password safe; don’t share login credentials.

The data you put into WristBook is yours. You own your inventory records, your buyer book, your deal history. We host and process it on your behalf; we don’t claim any ownership over it.

You grant us a limited license to host, process, transmit, and display your data solely to operate the service for you (and for the team members you authorize).

Plans. WristBook is sold on two plans:
Essentials ($29/mo) — one user. Includes inventory, buyers and wishlists, buyer matching, deals with per-deal profit, a branded storefront, marketplace and shipping integrations (eBay, shipping labels), self-serve CSV import, and the Case AI assistant with a monthly usage allowance.
Dealer ($79/mo) — up to three users. Everything in Essentials, plus expenses, accounting and P&L, consignors, vendors, the Social Pack generator, Shopify and API access, the Case AI assistant without the Essentials allowance, a done-for-you migration of your existing records, and a 1:1 onboarding call.

Add-ons. The optional Jewelry add-on is +$29/mo on either plan (billed yearly at the same 10% discount when your plan is yearly).

Monthly or yearly. You can pay monthly, or pay for a year up front at 10% off the monthly price. Either way you’re billed in advance, and your subscription renews automatically at the end of each period until you cancel.

Free trials. When a signup includes a free trial, we collect a card at signup but charge nothing until the trial ends. On the last day of the trial your card is charged for your plan’s first period automatically. Cancel before the trial ends and you’re never charged. Some parts of Dealer that take our team’s time — the done-for-you migration and the onboarding call — begin once the trial converts to a paid subscription.

Changing plans. You can move from Essentials to Dealer at any time from Settings. The difference for the rest of your current billing period is charged right away (or, during a trial, the trial simply converts at the Dealer price). To move from Dealer to Essentials, contact us; the change takes effect at your next renewal. Changing plans never deletes your data — tools that aren’t part of your plan are hidden, and come back with everything in them if you upgrade again.

Earlier plans. If you signed up on a plan we no longer sell — including the Founding Dealer plan — you keep that plan, its price and what it includes for as long as your subscription stays active without lapse. Founding Dealer accounts are also covered by the founding terms, which add to these terms.

Cancellation: You can cancel anytime from Settings → Team & billing, or by emailing support@wristbook.io. When you cancel, you keep access through the end of the period you’ve paid for. We don’t pro-rate or refund partial months or the unused part of a yearly plan.

Refunds: Subscription fees are generally non-refundable. If something on our end has clearly broken and you didn’t get value out of a period, email us — we’ll work it out case by case.

Failed payments: If a charge fails, Stripe will retry per its standard schedule. After repeated failures we may suspend your account. Your data stays intact for 30 days; if billing isn’t resolved by then, the account will be deleted per the deletion timeline in our privacy policy.

Price changes: For new customers, we may change prices anytime. For existing subscribers, we’ll give 60 days’ notice before a price increase takes effect, with the option to cancel before the new price starts.

No illegal goods or trafficking — stolen watches, items under sanction, anything you can’t legally sell.

No tax evasion, money laundering, or other financial-crime workflows. WristBook produces honest books; don’t use it to produce dishonest ones.

No automated scraping, reverse-engineering, or attempting to extract data you don’t own. No probing for security vulnerabilities outside our disclosure process.

No reselling, white-labeling, or sublicensing the service itself — i.e. don’t turn around and offer “your-brand platform powered by WristBook” without talking to us first.

No abusive content against your own customers, team, or ours. We don’t police what you write in your private notes, but we will not host accounts engaged in harassment or threats.

Violations are grounds for immediate suspension. We’ll tell you why and give you a chance to correct it when that’s reasonable.

What they do: When you ask WristBook to analyze a watch photo or extract an invoice, we send the image to Anthropic’s Claude API and use the response to pre-fill your form fields. Every auto-filled value is editable; you stay in control.

Accuracy: The grounded-AI pipeline is built against a 500+ verified-reference watch catalog and picks from real references rather than inventing them. It gets things right the vast majority of the time. It is not perfect. Don’t rely on AI-suggested values for legally significant decisions (authentication, valuation, disclosures to your customers) without verifying yourself.

Usage limits: Each dealership has a daily cap on AI scans to keep costs predictable. The Case AI assistant has a monthly usage allowance on Essentials; when it’s used up, Case pauses until the next month (or until you move to Dealer). On Dealer, Case may switch to a lighter model after heavy daily use. We’ll tell you when a limit applies.

Photos submitted for AI analysis are not used to train any third-party model, per Anthropic’s API terms.

We aim for high uptime and we monitor the service continuously. We do not currently offer a contractual uptime SLA. As we scale, we’ll add one — at which point it will be linked from this section.

The service is provided as-is and as-available. We don’t guarantee it will be uninterrupted, error-free, or meet every specific business need. Where the law allows us to disclaim implied warranties (merchantability, fitness for a particular purpose, non-infringement), we do.

Limitation of liability: To the maximum extent permitted by law, our total liability for any claim arising out of or related to WristBook is capped at the amount you’ve paid us in the 12 months preceding the claim. We’re not liable for indirect, consequential, special, incidental, or punitive damages — including lost profits, lost data beyond what reasonable backups cover, or business interruption.

Some jurisdictions don’t allow these disclaimers in full. Where they don’t, our liability is limited to the maximum extent the law permits.

You can cancel anytime. See the billing section above for the mechanics.

We can terminate for material breach of these terms, prolonged non-payment, or use of the service in ways we reasonably believe expose us to legal or platform risk. When practical we’ll give you notice and a chance to cure first.

On termination, your data is preserved for 30 days so you can come back or export it, then permanently deleted. The data-retention timeline in the privacy policy governs the specifics.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

Any disputes that can’t be resolved by talking to us directly will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida. Both parties consent to personal jurisdiction in those courts.

Before filing anything in court, we ask that you email us at support@wristbook.io with a clear description of the issue. The vast majority of problems are misunderstandings we can resolve in a single reply.

When we make material changes — to billing, acceptable use, liability, or governing law — we’ll email account holders at least 30 days before they take effect. If you don’t agree with the new terms, you can cancel before they take effect and we’ll refund any prepaid period you haven’t used.

For non-material clarifications (typos, formatting, the addition of new optional features), the page updates and the “last updated” date below changes.

Questions about these terms, or anything else: support@wristbook.io. We answer within 2 business days.